After closing on your new Village home, our Warranty Response Team will administer the warranty. It is very important that you keep a copy of your Village Homes Warranty Manual to review prior to making a warranty claim, as the Limited Warranty Agreement on your home is structured as a three-part policy. Certain items are defined as warrantable while other items are homeowner maintenance. During the one-year warranty term, Village Homes warrants that the home will be free from defects in materials and workmanship as defined in the Construction Quality Standards section of your warranty manual. Items such as appliances are covered under the manufacturer’s warranty. During the two-year warranty term, Village Homes warrants that the home will be free from defects on major mechanical items. This includes, but is not limited to, the wiring, piping and ductwork portions of the mechanical systems. Again, items such as appliances, fixtures and certain equipment are covered under the manufacturer’s warranty. During the six-year warranty term, Village Homes warrants that the home will be free from structural defects as defined in your warranty manual. Please refer to your warranty manual for a more detailed explanation of these three warranty terms.

How to make a claim

Should you have a warranty claim, we request that you submit those concerns to us in writing. We ask that you include your full name, address, community and telephone number with which we can contact you during normal business hours. All written requests must be sent to the attention of a Warranty Operations Coordinator at our main office via fax, mail or e-mail. The coordinator will acknowledge receipt of your request and assign the warranty claim to your Village Homes Warranty Representative. That representative will contact you to schedule an appointment to meet you at your home and review the items on your claim. If the items are deemed warrantable, the representative will schedule a date and time for the work to be performed.

In order for us to perform the scheduled work, it is necessary for you to make your home available to our employees and subcontractors during normal business hours, Monday through Friday. Please remember to allow the workers enough time to finish their work properly, as some items may need to be completed over several days. For example, it may be necessary to allow for painting after a drywall repair or resurfacing of hardwood floors. Should additional work be needed, another scheduled date and time will be set between the homeowner and the Village Homes Warranty Representative.

As work items are completed on your home, you will be asked by our representative or the subcontractor to sign off on a work order, agreeing that the work has been completed to your satisfaction. Should you have additional items in the future that you feel are warrantable, please forward that information to us in writing.

Mailing Address: 6000 Greenwood Plaza Blvd, Suite 200, Greenwood Village, CO 80111
Fax: 303-795-0542,
Phone, Normal Business Hours: 303-703-8835
Phone, After Hours Emergency: 303-944-2207