At any time during the Village Homes Warranty period, should you experience an emergency situation (as defined in the Village Homes Warranty Manual, please refer to the list of plumbing, heating, and electrical contractors you were provided with at your new home orientation. This list has been adhered to the inside of your kitchen sink cabinet door. We ask that you contact the appropriate contractor directly and then follow up with us in writing so we can document the work that was performed on your home. Should the emergency not involve these types of contractors, please call Village Homes Warranty during normal business hours Monday through Friday at 303-703-8835. After normal business hours, on a weekend or a holiday, please call 303-944-2207 and provide your name, address, and telephone number with which we may contact you.

Emergency Items
Typically there are three general areas emergencies will fall into:

• Major plumbing failure - does not include water leaks, which can be isolated by turning off the valve at the sink or commode and does not include sewage backup due to homeowner misuse.
  
• Major electrical failure - does not include tripped circuit breakers or power outages cuase by your electrical provider.
  
• Heating system failure - does not include air conditioning failure.

If you are unable to reach an emergency trade contractor in the event of an after hours emergency (allow one hour for a returned call), then call our after hours emergency number at 303-703-8850 and leave a detailed description of the problem including your name, address and telephone number. A Village Homes representative will return your call within one hour.

If after responding to your emergency request, Village Homes determines that it was a false emergency (i.e., normal tripping of circuit breakers, replaceable blown fuse on the heating system, toilet overflow due to Homeowner misuse, etc.), any service call charges for the plumber, electrician or furnace technician, will be billed to the homeowner. Please be certain you have a legitimate emergency in order to avoid these charges. If a dangerous situation occurs, immediately call the appropriate civil authority, such as the fire department, public utility department, police, etc.

It is important that you are familiar with the basic operation of the mechanical systems in your Home. Become familiar with the location and operation of the circuit breaker box, the location of the main water shut-off valve, the location of the individual fixture water shut-off valves, and the location and type of fuse that controls the electrical supply to your furnace.